Frequently Asked Questions
To order an online Subscription or Pay-per-View (PPV) service you need to first create an Account and then enter payment information. Upon selecting a Package you will be asked to create an Account. Note that creating an Account does not require any payment details. Once you select a package, you will be required to enter in payment information. Please review your order carefully before completing your purchase. You will receive an email confirmation of your transaction.
IMPORTANT: Before purchasing services, users are advised to view https://cw.yaretv.com/simulate. If you cannot see the demonstration stream playing, your device is not supported.
Your card may be declined for a number of reasons. When our payment processor submits a charge to your bank, your bank will typically have automated systems that determine whether or not to accept the charge. These systems take various signals into account, such as the cardholder's spending habits, account balance, and card information like the expiration date and CVV/CVC security number.
Some declines are self-explanatory, such as incorrect information being submitted or insufficient funds. The most frequent reply we get from banks (and the most frustrating for consumers) relates to possible fraud. Since fraud detection signals are constantly changing, a previously successful card might be declined in the future. Even if all of the card information is correct, and the cardholder previously had a successful payment, a future charge may still be declined by a bank’s overzealous fraud system.
If all of your card information seems correct, it is best to contact you bank directly and ask for more information. For privacy and security, banks and card issuers can only discuss the specifics of a declined payment with their cardholders – they cannot discuss this with the merchant.
If your card is declined, the easiest way to proceed with a purchase is to try another credit card.
Our live internet video streams are delivered via adaptive streaming technologies. We currently deliver video at bitrates ranging from 400kbps to 3,500kbps. Most commercially available ADSL and cable connections should provide sufficient bandwidth for a quality viewing experience. In order to view a video cast to a large screen TV, a minimum of 5Mbps download speed is recommended. Note that streaming via mobile connections consumes a lot of bandwidth. It is recommended that you consume video content over wired or WIFI connections. Shared hotspots may not provide you with sufficient bandwidth to have a reliable streaming experience.
The service is designed for your personal use and will allow you to sign-in to two devices concurrently.
You are responsible to test your system to ensure that you have adequate bandwidth and processing power on your device to view the content. Refunds are only granted under extenuating circumstances, at the sole discretion of Visaic. Refunds are not granted as a result of end user connectivity and computer issues or for poor production feeds delivered by the school to Visaic including, but not limited to: low or no audio, poor quality video, video pixelization or temporary stream drops.
Partial or full refunds for games effected by any Service disruptions are only granted under extenuating circumstances, at the sole discretion of Visaic.
All-Access, Sport and School Passes include several games. We rely on certain third-party technologies and providers for web hosting, video streaming, transaction processing and related platform functions. If the service is disrupted due to failures in any of the third-party services refunds will be calculated as: Price paid for package divided by the number of games available in the Pass
Single Passes are for one game. If a competition or event is cancelled, or the live stream becomes entirely unavailable due to system failures, refunds will be granted.
Please see our Terms & Conditions.
The most common causes of video disruption or degradation is a result of under powered encoding hardware at the venue, poor internet connectivity at the venue or underpowered home internet connections. Video for the 2022-2023 season is being encoded at a rate of 3.5Mbps (compared with 1.8-2Mbps in previous years.) This increase in video quality requires more powerful computers and additional bandwidth. Some of the encoding equipment currently being used by some schools does not have the requisite power to reliably push out the new, higher quality signal.
Most home connections should be able to receive the CW video signal. If you experience poor video delivery over your home WIFI, please try a wired connection to ensure no local networking issues .
The simplest answer it that some schools have bigger production budgets than others. And some sports are more popular than others in terms of fan and sponsor interest. Typically, CW football games have the highest production value. However, there are also soccer, volleyball, basketball and hockey games that are produced professionally.
It is expensive for schools to procure the computer and video equipment required to effectively stream – not to mention the costs for camerapersons, on-air play-by-pay and colour commentary. As the Canada West TV service grows in popularity, revenues generated from the service will be reinvested to enhance production value. This will create a more standardized viewing experience across all sports and schools.
Our live internet video streams are delivered via adaptive streaming technologies. We currently deliver video at bitrates ranging from 400kbps to 3,500kbps. Most commercially available ADSL and cable connections should provide sufficient bandwidth for a quality viewing experience.
In order to view a video cast to a large screen TV, a minimum of 5Mbps download speed is recommended. Note that streaming via mobile cellular connections consumes a lot of bandwidth. It is recommended that you consume video content over wired or WIFI connections. Shared hotspots may not provide you with sufficient bandwidth to have a reliable streaming experience.
There are 3 ways to get Canada West connected onto a large screen TV:
- In order to Chromecast, you need to have a Google Chromecast dongle connected to your TV. Once the Chromecast device is connected to your local home network, you will see a "casting" icon in the player. Press the icon and the video will be displayed on your connected TV. Please note that Chromecast may not be used on Apple devices. For further information on how to Chromecast visit https://www.google.com/chromecast/learn-tv/
- To use AirPlay, you will require an Apple TV device connect to your TV and local network. Once this is set up, you will see the option on your iOS device (iPhone, IPad or Mac) to Airplay. For further information visit https://support.apple.com/en-ca/HT204289
- If you do not have a wireless device that supports Chromecast or Airplay, you can use an HDMI (or similar connection) on your PC or laptop to display on a TV. For further information visit http://www.techadvisor.co.uk/how-to/laptop/how-connect-laptop-tv-3280787/